Phone Power - Support Watch

When choosing a VoIP service provider for home or office use one of the most important things to look for is top-notch tech support. The two main aspects of good tech support are 1 - the time it takes them to answer the phone (waiting time). 2 - how fast it takes them to answer your questions and fix the problem you are calling about. We call each VoIP service provider several times a month in different time frames, we do the same with their chat support. We then calculate the average monthly waiting time and present the result on this easy to understand chart.