Privacy Policy

1. Overview

This Privacy Policy explains how the company operating voipbazar.com (the “Company”, “we”, “us”) collects, uses and protects your personal data when you use voipbazar.com and our customer portal. We handle personal data in line with applicable data-protection law and recognised principles such as the EU General Data Protection Regulation (GDPR).

2. Personal data we collect

• Contact information — name, email, phone number, country and company name.
• Account credentials — login email and any third-party authentication identifier (for example, Google sign-in).
• Billing and transaction data — invoices, payments and payment-method details.
• Identity documents — ID or passport scans and proof of address, where required for verification (KYC).
• Service data — virtual-number usage, call and SMS forwarding settings, timestamps and IP addresses.
• Communication data — support tickets, chat messages and email correspondence.

3. How we use your data

• To provide, activate and manage your numbers and the Services.
• To carry out identity verification (KYC) and meet legal and regulatory obligations.
• To process payments and to prevent fraud and abuse.
• To provide customer support and respond to your requests.
• To operate, secure and improve the website and the Services.
• To send service messages and, where you have consented, marketing communications.

4. Third-party service providers

We work with trusted providers that process data on our behalf, in categories such as: website and product analytics; customer-support and live-chat tooling; email delivery and marketing; payment processing; and authentication. These providers process your data only as needed to deliver their service to us and under appropriate safeguards.

5. Data retention

We keep personal data only for as long as necessary to provide the Services, comply with legal, tax and regulatory obligations, resolve disputes and enforce our agreements. When data is no longer needed, we delete or anonymise it.

6. Your rights

Subject to applicable law, you may request access to, correction or deletion of your personal data, and object to or restrict certain processing. You may also withdraw consent where processing is based on it. To exercise these rights, contact [email protected].

7. Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

8. International transfers

Your data may be processed in countries other than your own. Where personal data is transferred internationally, we take steps to ensure it remains protected in line with this Policy and applicable law.

9. Contact

Privacy enquiries: [email protected].

10. Language

This Policy is published in English and Arabic. The Arabic version is provided for convenience; in the event of any inconsistency or difference in interpretation between the two, the English version prevails.